BENOIT SYSTEMES, FSN-2022-01, LIGHT DRIVE 2.1

Benoit Systemes informs you of an important communication pertaining to the safety of the above-mentioned products.
Our records show that you received one or several of the above-mentioned products. Identified incident We have been made aware of a preoccupying malfunction, potentially dangerous without harm to individuals, of a 12 Ah battery put into service in June 2018. At the end of the charging process, a thermal runaway has occurred, increasing both temperature and pressure within the battery pack, and leading to a carbon gas venting during the battery wreckage. This is generally caused by an overheating of one or several cells inside the pack, hence the self-combustion followed by a venting of carbon dust, sometimes along with a whistling sound. In use for 4 years, this battery was reaching its end-of-life when the malfunction occurred. We compared this incident to a similar one, thus allowing us to identify the battery batch that may be concerned by this malfunction. You delivered to one or several customers, during this period in 2018, a power add-on fitted with a battery of this same batch.